YourVets24 Smethwick – Vets in Birmingham
Clinic Overview
YourVets24 Smethwick is a Birmingham practice within the CVS Group, offering routine veterinary care alongside 24/7 on-site emergency and out-of-hours treatment. The clinic also lists home visits, pet travel documentation, and referral pathways for selected advanced services. Recent feedback remains especially strong on emergency care, compassionate end-of-life support, and clear communication.
Services
- •Routine and preventive care: consultations, nurse consultations, vaccinations, parasite control, microchipping, neutering, six-month health checks, anal sac expression, and nail clipping.
- •Emergency and urgent care: 24/7 on-site emergency treatment and out-of-hours appointments. Recent reviews describe short-notice appointments, weekend and late-night emergencies, and urgent cases being fitted in quickly.
- •Surgery, dentistry, and diagnostics: surgery and dentistry are listed, along with diagnostics including blood pressure checks. Recent examples include sedation and removal of an object stuck between a dog’s teeth, plus care for an unwell kitten with updates through the day.
- •Additional support and referrals: home visits, GB pet travel documentation, and an ambulance service for transfers to the out-of-hours facility. The clinic also lists referral pathways for orthopaedic and soft tissue surgery, with access to cardiology, ophthalmology, and endoscopy via other practices.
- •Accreditations: RCVS General Practice and Cat Friendly Clinic (Silver).
Pricing
Published prices suggest the clinic sits below average, based on a partial sample of comparable services. Review feedback on cost is mixed: some emergency clients describe the service as good value, while others raise concerns about consultation fees, care plan billing, and the price of medications or retail items.
People
No individual clinicians are named publicly in the recent feedback. Reviews mention vets, nurses, reception staff, and the wider team, with repeated praise for kindness, clear explanations, regular updates, and compassionate support during euthanasia and bereavement.
Reviews
Google rating: 4.4/5 from 403 reviews.
- •Emergency care is a consistent strength: reviewers describe being seen quickly at short notice, including weekends and out-of-hours, with calm handling of painful or difficult cases.
- •End-of-life care stands out: several recent reviews praise the team’s compassion during euthanasia and aftercare, including thoughtful keepsakes such as paw prints, hair clippings, footprints, and sympathy cards.
- •Communication is often reassuring: clients mention being talked through treatment, having preferences listened to, and receiving regular updates while pets were being cared for.
- •There is some negative feedback on cost and customer experience: a small number of reviewers report concerns about fees, care plan communication, and how they were spoken to during visits.
