YourVets24 Smethwick

YourVets24 Smethwick is part of the YourVets veterinary group (a trading name of Pet Vaccination Clinic Limited) within CVS (UK) Limited, and describes itself as a small-animal practice established in 2007. The clinic advertises an on-site 24-hour emergency service with full-time night staff, and reviews include owners using it for urgent, out-of-hours care (for example, a dog with a root wedged between molars that required sedation and removal). Recent reviews are mostly positive about kindness and clear explanations, but there is also a detailed complaint about a pet care plan/discount not being applied as expected and feeling overcharged.

Services

Based on the clinic’s website summary and the latest review details, services mentioned include

• •24/7 emergency care (on-site), including out-of-hours appointments and urgent triage.
• •Consultations and nurse consultations.
• •Surgery and dentistry (a review describes sedation and removal of an object lodged between teeth).
• •Diagnostics, including blood pressure checks.
• •Preventive care: vaccinations, parasite control, microchipping, neutering, and six-month health checks.
• •Routine procedures: anal sac expression and nail clipping.
• •Home visits.
• •Pet travel documentation (GB).
• •Referral pathways listed for orthopaedic surgery and soft tissue surgery, with access to referral services for cardiology, ophthalmology, and endoscopy (via other practices, as stated on the website).
• •Ambulance service for transferring patients to the out-of-hours facility (as described on the website).

Accreditations stated on the website

• •RCVS General Practice
• •Cat Friendly Clinic (Silver)

Pricing

• •One reviewer reports being “billed almost 200 quid” when joining a pet care plan, and later being asked for a further “60 quid” when collecting flea/worm medication (the review disputes what should have been included and whether a 10% discount was applied).

People

No individual clinicians are named in the information provided. In recent reviews, owners specifically describe

• •Staff using a pet’s microchip details to contact the owner after the pet was brought in deceased, and taking paw prints as a keepsake (reviewer says they weren’t rushed and were given information).
• •In an out-of-hours emergency, staff being understanding with a difficult-to-handle dog, explaining options, and listening to the owner’s preferences before proceeding with sedation and treatment.
• •Contrasting feedback alleging rude reception staff and dissatisfaction with how a care plan and included parasite medication/discounts were handled.

Reviews

Google rating: 4.4 stars from 387 reviews.

• •Emergency and urgent care experiences: one owner describes a same-weekend appointment for a painful mouth injury, sedation, and removal of the lodged root, with explanations throughout.
• •Communication and reassurance: owners mention being talked through treatment decisions and receiving practical advice (for example, dietary tips for colitis).
• •Compassion in sensitive situations: one review highlights careful handling of a bereavement case, including contacting the owner via microchip and providing paw prints.
• •Billing/care plan dispute: one reviewer reports confusion over what was included in a pet care plan (flea/worm treatment, month supply upfront) and claims the expected discount wasn’t applied, alongside a negative assessment of reception manner.