YourVets24 Smethwick

YourVets24 Smethwick is part of the YourVets veterinary group (a trading name of Pet Vaccination Clinic Limited) within CVS (UK) Limited, and describes itself as a small-animal practice established in 2007. The clinic advertises an on-site 24-hour emergency service with full-time night staff, and reviews include owners using it for urgent, out-of-hours care (for example, a dog with a root wedged between molars that required sedation and removal). Recent reviews are mostly positive about kindness and clear explanations, but there is also a detailed complaint about a pet care plan/discount not being applied as expected and feeling overcharged.

Services

Based on the clinic’s website summary and the latest review details, services mentioned include

•24/7 emergency care (on-site), including out-of-hours appointments and urgent triage.
•Consultations and nurse consultations.
•Surgery and dentistry (a review describes sedation and removal of an object lodged between teeth).
•Diagnostics, including blood pressure checks.
•Preventive care: vaccinations, parasite control, microchipping, neutering, and six-month health checks.
•Routine procedures: anal sac expression and nail clipping.
•Home visits.
•Pet travel documentation (GB).
•Referral pathways listed for orthopaedic surgery and soft tissue surgery, with access to referral services for cardiology, ophthalmology, and endoscopy (via other practices, as stated on the website).
•Ambulance service for transferring patients to the out-of-hours facility (as described on the website).

Accreditations stated on the website

•RCVS General Practice
•Cat Friendly Clinic (Silver)

Pricing

•One reviewer reports being “billed almost 200 quid” when joining a pet care plan, and later being asked for a further “60 quid” when collecting flea/worm medication (the review disputes what should have been included and whether a 10% discount was applied).

People

No individual clinicians are named in the information provided. In recent reviews, owners specifically describe

•Staff using a pet’s microchip details to contact the owner after the pet was brought in deceased, and taking paw prints as a keepsake (reviewer says they weren’t rushed and were given information).
•In an out-of-hours emergency, staff being understanding with a difficult-to-handle dog, explaining options, and listening to the owner’s preferences before proceeding with sedation and treatment.
•Contrasting feedback alleging rude reception staff and dissatisfaction with how a care plan and included parasite medication/discounts were handled.

Reviews

Google rating: 4.4 stars from 387 reviews.

•Emergency and urgent care experiences: one owner describes a same-weekend appointment for a painful mouth injury, sedation, and removal of the lodged root, with explanations throughout.
•Communication and reassurance: owners mention being talked through treatment decisions and receiving practical advice (for example, dietary tips for colitis).
•Compassion in sensitive situations: one review highlights careful handling of a bereavement case, including contacting the owner via microchip and providing paw prints.
•Billing/care plan dispute: one reviewer reports confusion over what was included in a pet care plan (flea/worm treatment, month supply upfront) and claims the expected discount wasn’t applied, alongside a negative assessment of reception manner.

Reviews for YourVets24 Smethwick

Note: Showing the 5 most recent Google reviews out of 387 we track in total. Recent reviews may not be representative of overall sentiment.

Sally Kerr

a month ago

Compassionate and caring. Some kindly person found our young cat after he’d been the victim of a callous hit and run. Even though he had already passed away, they took him to Your Vets, who contacted us via his microchip details. When we went to pick him up we were treated so kindly and the staff spent time with us helping to give us as much information as possible. We were not rushed out and they went to the trouble of taking his paw prints to give us to remember him by. So very grateful to these kind people at a very distressing time for us - thank you.

Jaunita Hopper

First visit wasnt great, showed no love to my boy when he was clearly in pain. he is never scared of vet visits but he is so anxious in this place surely that says enough about what a non loving place this is. paid for a pet care plan didnt receive any tablets after being billed almost 200quid went back a few weeks later and when asked why i didnt get his flea treatment when i started the plan they said its because i didnt ask but i paid for the care plan upon joining the vet at our first visit what is the need to ask shouldnt protocool be to tell me as its our first time here? Nor did i get a months supply upfront And noone mentioned this on the day of starting the plan or our first visit also didnt see my 10% off my bill once i paid. Upon revisiting to collect flea/worm meds they then proceeded to try and charge me a further 60 quid the Reception staff are rude,blunt and out right disrespectful and zero manners between the lot of them they are a rip of vets with no love for animals an a lack of customer service or care if you love your pet and want to avoid being scammed ...avoid this vet at all costs!

Jakub Pisarski

Very kind, caring and polite nurse and receptionists, always a good experience going in.

Helen Clews

I used YourVets Smethwick in an emergency as the out of hours practice for my regular vets. My moody Jack Russell had a stick/tree root stuck in the roof of her mouth, wedged between 2 molars. It happened Saturday teatime and I’d tried to get it out myself or see if she could get it herself with her front feet but we had no luck. I rang yoyrvets first thing Sunday morning and I was booked in for 9am giving over an hour to try and catch my now very upset dog and contain her. She’s a difficult doggies into survival mode when in pain. I managed to get her in a cage and rushed to vets who were helpful and understanding of her needs. She was unhandleable by now and had to be sedated through the bars of the cage few times before she could even be handled. I was talked through everything and my preferences for her were listened to. The root was eventually removed and Tallulah was very relieved but also high on many drugs used to help her. Excellent service for a very difficult dog who in her 10 years had only been to the vets for vaccinations which is also an ordeal. Thank you sooooo much xxxx

Jules R

2 months ago

Took my dog Travis there last week as he had colitis, the receptionist was very helpful and the Vet was informative and gave me dietary tips and put my mind at ease. I would recommend this Vets for your pet.