YourVets24 Smethwick

- Emergency and out-of-hours care is a clear strength: several recent reviewers describe being seen quickly at weekends or in emergencies, with calm handling and clear explanations. - Compassion around end-of-life care stands out: multiple reviews praise the team’s kindness during euthanasia and bereavement, including keepsakes such as paw prints, hair clippings, footprints, and a sympathy card. - Communication is often praised: reviewers mention being talked through treatment options, having their preferences listened to, and receiving practical advice such as dietary guidance.

YourVets24 Smethwick is a Birmingham practice within the CVS group, offering routine veterinary care alongside 24/7 on-site emergency and out-of-hours treatment. The clinic’s website also lists home visits, pet travel documentation, and referral pathways for selected advanced services. Recent feedback is especially strong on emergency care, compassionate end-of-life support, and clear communication.

Services

•Routine and preventive care: consultations, nurse consultations, vaccinations, parasite control, microchipping, neutering, six-month health checks, anal sac expression, and nail clipping.
•Emergency and urgent care: 24/7 on-site emergency treatment and out-of-hours appointments, with recent reviews describing late-night weekend emergencies, same-day urgent appointments, and careful handling of difficult or painful cases.
•Surgery, dentistry, and diagnostics: surgery and dentistry are listed, along with diagnostics including blood pressure checks. Recent reviews mention sedation and removal of an object lodged between a dog’s teeth, as well as advice and treatment for colitis.
•Additional support: home visits, GB pet travel documentation, and an ambulance service for transferring patients to the out-of-hours facility.
•Referrals and accreditations: the website lists referral pathways for orthopaedic surgery and soft tissue surgery, with access to cardiology, ophthalmology, and endoscopy via other practices. Accreditations listed include RCVS General Practice and Cat Friendly Clinic (Silver).

Pricing

Published prices suggest the clinic sits below average, based on a partial sample of comparable services. Recent feedback on cost is mixed: one emergency reviewer felt the service was offered at a good price, while another described confusion and dissatisfaction around care plan charges, parasite medication, and expected discounts.

People

No individual clinicians are named in the recent public feedback. Reviews mention vets, nurses, and reception staff, with particularly positive comments about compassion during euthanasia and bereavement, patient handling in emergencies, and clear explanations; one review was notably critical of reception manner and care-plan communication.

Reviews

Google rating: 4.4 stars from 390 reviews.

•Emergency and out-of-hours care is a clear strength: several recent reviewers describe being seen quickly at weekends or in emergencies, with calm handling and clear explanations.
•Compassion around end-of-life care stands out: multiple reviews praise the team’s kindness during euthanasia and bereavement, including keepsakes such as paw prints, hair clippings, footprints, and a sympathy card.
•Communication is often praised: reviewers mention being talked through treatment options, having their preferences listened to, and receiving practical advice such as dietary guidance.
•There is some negative feedback on administration and billing: one recent reviewer reported a poor first visit, rude reception interactions, and confusion over what was included in a pet care plan.

Reviews for YourVets24 Smethwick

Note: Showing the 9 most recent Google reviews out of 390 we track in total. Recent reviews may not be representative of overall sentiment.

Kitty Kuddles

1 month ago

My usual vets use this practice for their out of hours care and I have had to use them twice for emergencies both late at night on a weekend and both cases were dealt with quickly, professionally and at a good price. On both occasions the staff have been excellent and when the one visit required euthanasia it was done in a very caring and sympathetic manner and we were never rushed.

Debbie Ferris

2 months ago

I will always be grateful to the vet and nurse who cared for my beloved dog, From the moment we arrived, they treated both him and me with such kindness, patience, and compassion. They stayed with me through one of the hardest moments of my life and made sure he was comfortable, calm, and surrounded by love. What meant even more was the care they showed after. Receiving a sympathy card with a lock of my babies hair, his footprints, and forget-me-not seeds was incredibly touching. It showed a level of thoughtfulness and humanity that goes far beyond clinical care. Losing him at just three years old has been heartbreaking, but I will always remember how gently and respectfully they helped him pass. I couldn’t have asked for more compassionate people during such a painful goodbye. Thank you for honoring him and for supporting me when I needed it most.

Karen Selwood

We have been taking our cats here for a good few years, 3 are sadly no longer with us but our 2 kittens now go here and every single vet we have seen has been an absolute delight and so caring and compassionate, we have been fitted in as an emergency more than once for which we are truly grateful. Thank you all so very much

Dawn Taylor-Moseley

Amazing with my beautiful boy at the end😢

Sally Kerr

4 months ago

Compassionate and caring. Some kindly person found our young cat after he’d been the victim of a callous hit and run. Even though he had already passed away, they took him to Your Vets, who contacted us via his microchip details. When we went to pick him up we were treated so kindly and the staff spent time with us helping to give us as much information as possible. We were not rushed out and they went to the trouble of taking his paw prints to give us to remember him by. So very grateful to these kind people at a very distressing time for us - thank you.

Jaunita Hopper

First visit wasnt great, showed no love to my boy when he was clearly in pain. he is never scared of vet visits but he is so anxious in this place surely that says enough about what a non loving place this is. paid for a pet care plan didnt receive any tablets after being billed almost 200quid went back a few weeks later and when asked why i didnt get his flea treatment when i started the plan they said its because i didnt ask but i paid for the care plan upon joining the vet at our first visit what is the need to ask shouldnt protocool be to tell me as its our first time here? Nor did i get a months supply upfront And noone mentioned this on the day of starting the plan or our first visit also didnt see my 10% off my bill once i paid. Upon revisiting to collect flea/worm meds they then proceeded to try and charge me a further 60 quid the Reception staff are rude,blunt and out right disrespectful and zero manners between the lot of them they are a rip of vets with no love for animals an a lack of customer service or care if you love your pet and want to avoid being scammed ...avoid this vet at all costs!

Jakub Pisarski

Very kind, caring and polite nurse and receptionists, always a good experience going in.

Helen Clews

5 months ago

I used YourVets Smethwick in an emergency as the out of hours practice for my regular vets. My moody Jack Russell had a stick/tree root stuck in the roof of her mouth, wedged between 2 molars. It happened Saturday teatime and I’d tried to get it out myself or see if she could get it herself with her front feet but we had no luck. I rang yoyrvets first thing Sunday morning and I was booked in for 9am giving over an hour to try and catch my now very upset dog and contain her. She’s a difficult doggies into survival mode when in pain. I managed to get her in a cage and rushed to vets who were helpful and understanding of her needs. She was unhandleable by now and had to be sedated through the bars of the cage few times before she could even be handled. I was talked through everything and my preferences for her were listened to. The root was eventually removed and Tallulah was very relieved but also high on many drugs used to help her. Excellent service for a very difficult dog who in her 10 years had only been to the vets for vaccinations which is also an ordeal. Thank you sooooo much xxxx

Jules R

Took my dog Travis there last week as he had colitis, the receptionist was very helpful and the Vet was informative and gave me dietary tips and put my mind at ease. I would recommend this Vets for your pet.