James Horner Vets - Sheldon

Services

• •Routine veterinary care: reviews mention vaccinations, regular check-ups, and owners saying they can usually get an appointment when needed. Several describe consultations as unrushed and say they feel listened to.
• •Surgery and aftercare: recent feedback includes a dog neutering visit, with one owner appreciating updates and photos after the procedure. Longer-term support is also mentioned for a dog’s cruciate ligament surgery recovery over about four months.
• •Dentistry: owner reports describe dental treatment for cats, including extractions.
• •Supportive care discussed in consults: one owner described IV fluids over two days and a possible feeding tube being discussed as treatment options for a cat after dental work.
• •Therapy services: one reviewer highlights a therapy addition at the practice.
• •Emergency and training arrangements: the clinic says out-of-hours emergencies are handled by Willows Veterinary Centre, and it is listed as a Veterinary Nurse Training facility.

Pricing

A very limited amount of published pricing suggests the clinic may sit below average on price, but this is based on very few comparable services. Reviews are mixed on cost: some owners describe competitive prices, while others complain about hidden charges, prices not adding up, and dissatisfaction with the subscription plan.

People

• •James Horner / James: repeatedly named by clients, who praise his clear explanations and calm handling of pets during examinations.
• •Emma Kemish: singled out by one reviewer as “the best one there.”
• •Wider team: recent feedback often describes the staff as friendly, lovely, attentive, caring, and professional. One owner also praised the team’s communication around a pet’s neutering procedure, while a negative review criticised the reception experience.

Reviews

Google rating: 4.7 stars from 298 reviews. Recent written feedback is mostly positive, with a smaller number of complaints focused on pricing, subscriptions, and reception handling.

• •Many owners praise the friendly, caring manner of the team and say staff clearly love animals.
• •Several reviews mention good appointment access, helpful explanations, and feeling given plenty of time rather than being rushed.
• •Positive service examples include dog vaccinations, neutering with post-op updates/photos, a reassuring new-pet check, and support during a lengthy cruciate recovery.
• •The main negative theme is cost and subscription dissatisfaction: some reviewers mention competitive prices, while others describe the practice as expensive or complain about hidden costs, the subscription plan, and poor reception advice or customer service.