YourVets - Solihull | Vets in Birmingham, West Midlands

- Routine and preventive care: consultations, vaccinations, microchipping, parasite control, and nurse clinics including blood pressure checks, six-month health checks, and anal sac expression. - Diagnostics and treatment: lab work, X-rays, ultrasound, dentistry, surgery, and neutering. - Emergency care: emergencies and out-of-hours care, with full-time night staff stated for out-of-hours provision.

YourVets - Solihull is a CVS-owned veterinary practice in Birmingham offering routine care, diagnostics, surgery, and out-of-hours treatment, with home visits and pet travel documentation also listed. The clinic’s recent feedback is mixed but leans negative, with some owners praising helpful, caring staff while others report poor communication, limited options in emergencies, and dissatisfaction with costs.

Services

Website-listed services include

•Routine and preventive care: consultations, vaccinations, microchipping, parasite control, and nurse clinics including blood pressure checks, six-month health checks, and anal sac expression.
•Diagnostics and treatment: lab work, X-rays, ultrasound, dentistry, surgery, and neutering.
•Emergency care: emergencies and out-of-hours care, with full-time night staff stated for out-of-hours provision. Recent reviews include several emergency and late-night visits, so this remains a prominent part of the clinic’s public feedback.
•Additional support services: grooming and nail clipping, pet travel documentation (GB), and home visits.

Pricing

Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Recent reviews include complaints about emergency and out-of-hours value, with examples mentioning £200 for an out-of-hours visit, £150 for an ultrasound, and a quoted £2,500+ for emergency surgery; one reviewer also described much higher overall treatment costs during a longer illness.

People

Recent reviews name Amanda (receptionist) and Teodora Molnar (vet). Other feedback refers to the team more generally, with some reviewers describing staff as polite, friendly, and caring, while others report poor empathy during stressful emergency visits.

Reviews

Google rating: 4.3/5 from 676 reviews. Recent written feedback is mixed, but the balance of recent comments is negative.

•Out-of-hours and emergency care drives much of the feedback: several recent reviews relate to urgent appointments, including both praise for help with a stray dog on Christmas Eve and complaints about distressing emergency experiences.
•Communication and empathy are inconsistent: some owners describe staff as friendly and compassionate, while others report rude, abrupt, or unsympathetic treatment from both front-desk staff and vets.
•Cost and treatment choices are a recurring concern: some reviewers felt they were offered expensive options with too few alternatives, and a few compared pricing unfavourably with other practices.
•Administration and clinical handling are also criticised in some reviews: concerns raised include an alleged delay in sending a referral and an allegation that ultrasound results were not saved.

Reviews for YourVets - Solihull

Note: Showing the 7 most recent Google reviews out of 676 we track in total. Recent reviews may not be representative of overall sentiment.

Maccafiveone1

1 month ago

Vet was late missed injury’s and gave very few options apart from the most expensive one

S W

3 months ago

Disgusted by the practice that is taking place here and they should not be allowed to continue! Took our dog here for emergency treatment and was met by a very rude, apathetic receptionist named Amanda. She wouldn’t clearly answer any questions or concerns and when showing upset emotions, due to evidently being overwhelmed by the condition of our dog, she showed no interest and threatened to call police if emotions did not subside. We had been here many hours and it was almost as if she was fed up with us. She clearly is not appropriately trained to deal with escalating behaviour, which is common in these kind of circumstances and if anything, she heightens emotions by her poor behaviour. She should not be working at a veterinary surgery if she cannot simply show any form of compassion towards pets and their owners. The veterinarians here are not much better and I am baffled as to how this place continues to stay open. A top priority for working in this field is empathy and meeting the needs of pets and their owners and this company have completely missed the mark. Rest assured we will find another veterinary surgery who will provide us appropriate support and meet our needs! In conclusion - Do not take your pets here!

Terri

Cost me £11000 in vet bills, because they didn't tell us he had an illness, we moved him to Shirley practice, my insurance refused to pay, he passed 6 months later 😭

Kate Worrall

Amazing staff, helped us out xmas eve with a stray dog very helpful and caring got it back to its owner. Thanks so much!

Deb Smith

5 months ago

We had the misfortune of having to use this vets out of hours and the even bigger misfortune of having to deal with the most uncaring, rude, stone faced, piss taking vile woman I’ve ever met in my life. I thought vet’s were supposed to have compassion. I even said to her you’re not very sympathetic are you? Her reply was “no I’m not”. We literally thought our senior cat was dying and were visibly upset to be told nah he’s ok, you can have some bloods done if you want though. £200 to be mocked for being upset. Teodora Molnar was the vet. Just disgusting.

Sandy “Shorty” Man

Ironically perhaps my dog loves the staff here! (Once she’s inside the door that is). From a human perspective, the staff are always polite and friendly and show real empathy to pet owners and the pets themselves. Can’t recommend these folks enough!

S Cat

We were treated very poorly at this vets after attending for an out of hours appointment with my dog. The vet was abrupt and unsympathetic, when I couldn’t afford the £2500+ emergency surgery my dog required, but started her on an expensive course of injections instead (not a cure for my dogs condition). I was distressed and felt uncomfortable due to the treatment I received. The vet did not save the results from my dogs ultrasound, despite charging me £150 for it, and didn’t even listen to her heartbeat during the appointment. I later got the treatment my dog needed elsewhere , for a third of the price and was treated with compassion. It took Yourvets 18 hours to send the referral to the new vets - whilst my dog was critically unwell I had to chase them for this. I have since raised a formal complaint and the response I have received is very disappointing - not addressing my concerns, covering over what happened and outright denying my truth. I would advise against taking any beloved animal here. We are now registered at 608 vets Solihull, and having a much better experience.

YourVets - Solihull