YourVets - Solihull – Vets in Birmingham
Clinic Overview
- Emergency and out-of-hours care is the biggest theme: some owners were grateful for quick help, including being seen within an hour on a Sunday and assistance with a stray dog on Christmas Eve, but several others describe stressful urgent visits handled poorly. - Staff manner and communication are inconsistent: positive reviews mention friendliness, kindness, and clear explanations, while negative ones describe some interactions as abrupt, rude, or lacking compassion. - Cost is a recurring point of criticism: several unhappy reviewers felt emergency treatment was expensive or that pricier options were pushed without enough alternatives.
Services
- •Routine and preventive care: consultations, vaccinations, microchipping, parasite control, and nurse clinics including blood pressure checks, six-month health checks, and anal sac expression.
- •Diagnostics and treatment: lab work, X-rays, ultrasound, dentistry, surgery, and neutering. Recent reviews mention treatment for issues such as an ear infection, and some owners praise clear explanations during appointments.
- •Emergency and out-of-hours care: the practice lists emergencies and out-of-hours care, with full-time night staff stated for this service. Recent reviews include Sunday and late-night visits, Christmas Eve help with a stray dog, and several urgent cases that generated both praise and criticism.
- •Additional support services: grooming and nail clipping, pet travel documentation (GB), and home visits. One reviewer also noted the clinic could provide travel vaccinations but not the particular travel certificate they needed.
Pricing
Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Reviews, however, include repeated complaints about the cost and value of emergency care, with examples mentioning £200 for an out-of-hours visit, £150 for an ultrasound, £2,500+ for emergency surgery, and £1,500 for fluids and blood tests during a same-day emergency stay. A few owners also describe overall treatment costs as very high.
People
Recent reviews name Tracey on reception, along with Amanda (receptionist) and Teodora Molnar (vet). More broadly, owners describe the team in sharply different ways: some reviews praise friendly, welcoming staff, while others criticise empathy, communication, and continuity when trying to see the same vet.
Reviews
Google rating: 4.3/5 from 699 reviews. Recent written feedback is mixed, with detailed complaints outweighing the positive comments.
- •Emergency and out-of-hours care is the biggest theme: some owners were grateful for quick help, including being seen within an hour on a Sunday and assistance with a stray dog on Christmas Eve, but several others describe stressful urgent visits handled poorly.
- •Staff manner and communication are inconsistent: positive reviews mention friendliness, kindness, and clear explanations, while negative ones describe some interactions as abrupt, rude, or lacking compassion.
- •Cost is a recurring point of criticism: several unhappy reviewers felt emergency treatment was expensive or that pricier options were pushed without enough alternatives.
- •Continuity and clinical handling also draw criticism in some reviews: examples include not seeing the requested vet, feeling options were limited, and complaints about referral timing or record handling.
