YourVets – Vets in Birmingham
Clinic Overview
- Compassionate end-of-life support is a strong recurring theme, with reviewers praising clear explanations, gentle handling, and thoughtful follow-up condolence cards. - Access and responsiveness are often highlighted, including being seen within an hour after registering and getting a same-day Saturday appointment after photos were reviewed. - Recent reviewers frequently describe the team as kind, helpful, and caring, with one specifically praising Beth and another long-term client saying their animals have been coming here for over a decade.
YourVets in Birmingham is part of the CVS group. The practice offers routine care including neutering, acts as a veterinary nurse training facility, and appears able to accommodate some urgent same-day cases. Recent feedback is largely positive, with particular praise for compassionate end-of-life care and helpful staff, although reception experiences are not completely consistent.
Services
- •Routine veterinary care: recent reviews describe owners registering pets and being seen quickly, including long-term clients who have used the practice for many years.
- •Neutering and spaying: spay appointment booking and rearrangement are specifically referenced in customer feedback.
- •End-of-life care: several recent reviews mention pets being put to sleep, with vets taking time to explain the situation clearly and handling appointments with sympathy and care. Owners also mention receiving handwritten condolence cards afterwards.
- •Same-day and urgent appointments: reviews include examples of being seen within an hour after registering, and a Saturday same-day appointment being arranged after photos were sent in for the vet to assess.
- •Veterinary nurse training facility: the clinic is identified as a training site for veterinary nurses.
Pricing
Published prices suggest the clinic sits around average compared with similar practices, based on a partial sample of comparable services.
People
- •Beth is singled out for special praise by name in a recent review.
- •Reception team: recent feedback is mixed. Several reviewers describe reception staff as kind, calm, proactive, and willing to go the extra mile to secure urgent appointments, while one reviewer reports a dismissive and patronising phone interaction about rearranging a spay appointment. The same review also praises a second receptionist for being patient and professional.
- •Vets: reviewers consistently describe the vets as sympathetic and clear when explaining difficult decisions, especially during end-of-life appointments.
Reviews
Google rating: 4.1 stars from 253 reviews.
- •Compassionate end-of-life support is a strong recurring theme, with reviewers praising clear explanations, gentle handling, and thoughtful follow-up condolence cards.
- •Access and responsiveness are often highlighted, including being seen within an hour after registering and getting a same-day Saturday appointment after photos were reviewed.
- •Recent reviewers frequently describe the team as kind, helpful, and caring, with one specifically praising Beth and another long-term client saying their animals have been coming here for over a decade.
- •Reception feedback is not entirely consistent: most comments are positive, but one recent review describes an upsetting administrative phone call before a second receptionist resolved the issue professionally.
