YourVets

I called this morning after a missed call about rearranging my cat’s spaying appointment. Later, when I realised the new time clashed with my schedule, I called back to adjust it. Instead of the usual process of confirming my cat’s name, the receptionist insisted on having his exact date of birth. I told her I knew it was in June and asked if his full name would be sufficient, she said no and continued to insist on the exact date. I asked for a moment to check, as I genuinely couldn’t recall it immediately due to pregnancy brain fog and juggling a busy schedule. She immediately put me on hold. When she returned, she was already impatient that I didn’t have the information yet, then put me on hold again. When I asked if there was an issue, she replied, exact words “No, I’m just surprised you don’t have that information.” The tone was dismissive and unnecessarily patronising. I hung up and called back. The second receptionist was the complete opposite, professional, patient and genuinely helpful. She confirmed everything using my cat’s name without any issue and handled the call exactly as expected. The contrast between the two interactions was stark. One felt needlessly shaming at a time when I’m already exhausted and overstretched, the other reflected proper professionalism and care.

I cant express how good this vets are, I had to have my family dog Alton put to sleep a few days ago and the staff was so caring and really helped me through this terrible time I even received a card from all the staff and the young lady vet who delt with me was amazing and genuinely sympathetic Thankyou to everyone for your kind words and help at this terrible time I went through Micheal woods

My cat lost the use of his back legs one day and after calling around a few vets and getting no where my friend gave me the number for this place and straight away they were so kind and helpful on reception. I got my cat registered and seen within the hour, unfortunately I had to put him to sleep as he was old and sick. The vet was so helpful and sympathetic and explained everything to me in detail and with such care. The whole experience was handled so well and they made it very special. A few days later I received a beautiful hand written card with condolences for the loss of my cat which I thought was so sweet and it's something I had never received from a vets before after going through the same thing. I highly recommend this vets and I will be registering my other pets here.

I rang up today to book in one of my yard dogs for appointment what was almost impossible to get being a Saturday but the lady on reception went the extra mile above and beyond told me send pictures of my dogs problems so she could show the vet she literally rang me back 2 minutes after I sent them and got me a same day appointment so I am very Grateful from her services today and also the veterinary that sorted him out today I would highly recommend this vets for the way they look after You kind regards shane xx

All of my animals have been coming here for over a decade, incredible staff and lovely environment x thank you for all that you do!