Townsend Veterinary Practice - Rubery – Vets in Birmingham
Clinic Overview
Townsend Veterinary Practice – Rubery is a CVS Group branch of the long-established Townsend Veterinary Practice group, which dates back to the late 1950s. It focuses on small animals, including dogs, cats, rabbits, guinea pigs, hamsters, ferrets, and backyard poultry. Routine care is supported by services such as nurse clinics, grooming and nail clipping, blood pressure checks, pet travel documentation, and home visits.
Services
- •Routine veterinary care: Consultations, vaccinations, parasite control, microchipping, neutering, and surgery for dogs, cats, rabbits, guinea pigs, hamsters, ferrets, and backyard poultry.
- •Preventive and monitoring support: Nurse clinics, six-month health checks, and blood pressure checks.
- •Practical pet care services: Grooming, nail clipping, anal sac expression, pet travel documentation, and home visits.
- •End-of-life support: Reviews mention compassionate support after a pet died at home, including the practice keeping the pet until cremation collection.
- •Emergency arrangements: During normal hours, owners are asked to contact the practice for advice on next steps. Out of hours, emergency cover is through YourVets Smethwick for telephone advice and, if needed, an emergency consultation.
Pricing
Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Review comments on cost are limited and mixed: one reviewer felt finances were given too much weight in their case, while others focused more on care, support, and service than on pricing.
People
No individual staff members are named publicly here, but reviews mention polite staff, supportive vets, and good advice.
Reviews
Google reviews average 4.4 stars from 45 reviews. Recent feedback is mixed overall.
- •Positive comments praise polite staff, very good service, excellent advice, and a clinic that feels clean and fresh.
- •One owner described the team as brilliant, lovely, and supportive after their pet died at home.
- •Negative feedback includes a recent complaint about an unpleasant experience with a receptionist.
- •Another unhappy review described being asked to wait outside because of an aggressive dog already in the clinic, and one reviewer felt their financial circumstances were handled poorly.
