Townsend Veterinary Practice - Rubery – Vets in Birmingham
Clinic Overview
Townsend Veterinary Practice – Rubery is a CVS-owned branch of the long-established Townsend Veterinary Practice group, which dates back to the late 1950s. It focuses on small animals, including dogs, cats, rabbits, guinea pigs, hamsters, ferrets, and backyard poultry. Routine care is supported by extras such as nurse clinics, grooming and nail clipping, blood pressure checks, pet travel documentation, and home visits.
Townsend Veterinary Practice – Rubery is a CVS-owned branch of the long-established Townsend Veterinary Practice group, which dates back to the late 1950s. It focuses on small animals, including dogs, cats, rabbits, guinea pigs, hamsters, ferrets, and backyard poultry. Routine care is supported by extras such as nurse clinics, grooming and nail clipping, blood pressure checks, pet travel documentation, and home visits. During normal hours, emergency cases are handled via the practice; out of hours, owners are directed to YourVets Smethwick for telephone advice and emergency consultations if needed.
Services
- •Routine veterinary care for dogs, cats, rabbits, guinea pigs, hamsters, ferrets, and backyard poultry, including consultations, vaccinations, parasite control, microchipping, neutering, and surgery.
- •Preventive and monitoring services including nurse clinics, six-month health checks, and blood pressure checks.
- •Practical pet care services such as grooming, nail clipping, anal sac expression, pet travel documentation, and home visits.
- •End-of-life support is also reflected in reviews, with one owner describing the team as supportive after their pet died at home and saying the practice kept their pet until cremation collection.
- •Emergency arrangements listed by the practice are
- •During normal hours: contact the practice for advice on what to do next.
- •Out of hours: contact YourVets Smethwick for free telephone advice and, if needed, an emergency consultation at the out-of-hours clinic.
Pricing
Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Review comments on cost are limited and mixed: one recent reviewer felt money was prioritised in their case, while other recent reviews focused more on service and support than on pricing.
People
No individual staff members are named here, but recent reviews do mention polite staff, supportive vets, and good advice.
Reviews
Google reviews average 4.5 stars from 44 reviews. Recent feedback is mixed overall.
- •Positive comments mention supportive handling of a pet’s death at home, with one owner saying the team were brilliant and compassionate.
- •Other reviewers praise the general standard of care, describing polite staff, very good service, excellent advice, and a clinic that feels clean and fresh.
- •The main negative experience raised was around appointment handling, where one disabled owner said they were asked to wait outside because another dog inside was aggressive and unmuzzled.
- •Another negative review alleged the practice became uninterested once the owner mentioned being on benefits, suggesting concerns about how financial circumstances were handled in that case.
