Townsend Veterinary Practice - Rubery

Townsend Veterinary Practice – Rubery is part of the Townsend Veterinary Practice group (established in the late 1950s, per the practice website) and focuses on small animals, including dogs, cats, rabbits, guinea pigs, hamsters, ferrets, and backyard poultry. The website lists routine care (consultations, vaccinations, parasite control) plus practical add-ons like nurse clinics, grooming/nail clipping, blood pressure checks, pet travel documentation, and home visits. Emergency support is described as available during normal hours via the practice; out of hours, owners are directed to YourVets Smethwick for telephone advice and emergency consultations if needed.

From the latest reviews available to us, experiences are mixed: some owners describe supportive end-of-life help (including holding a pet for cremation at no cost), while others report being made to wait outside during an appointment due to another dog inside described as aggressive and unmuzzled, and one reviewer alleges they were treated differently after mentioning benefits.

Services

Based on the practice website, services include

• •Consultations (by appointment, for routine check-ups and specific/new health concerns)
• •Vaccinations
• •Parasite control
• •Microchipping
• •Neutering
• •Surgery
• •Nurse clinics
• •Blood pressure checks
• •Six-month health checks
• •Grooming & nail clipping
• •Anal sac expression
• •Pet travel documentation
• •Home visits

Emergency care arrangements stated on the website

• •During normal hours: contact the practice for advice on what to do next
• •Out of hours: contact YourVets Smethwick for free telephone advice and, if required, an emergency consultation at the out-of-hours clinic

Reviews

Google rating: 4.5 stars from 44 reviews.

• •End-of-life support: one owner says the team were “brilliant and supportive,” kept their pet until cremation pickup, and did so “no cost.”
• •Cleanliness noted: one review specifically mentions the practice “always smells clean and fresh.”
• •Service/advice: one reviewer highlights “excellent advice.”
• •Reception/handling of dog-to-dog situations: one reviewer reports being asked to wait outside because another dog inside was described as aggressive and “WITH NO MUZZLE ON,” which they found especially difficult as a disabled client.
• •Money/means concerns: one reviewer alleges the practice “wasn’t interested” after they mentioned being on benefits, interpreting this as prioritising payment over the animal (this is a single account and not corroborated in the other reviews shown).