The Veterinary Clinic, Erdington

The Veterinary Clinic, Erdington provides general veterinary care backed by on-site diagnostic and treatment facilities such as an in-house laboratory, digital radiography, ultrasonography, ultrasonic dentistry, and full hospitalisation facilities. It also offers a Pet Health Club and is listed as a veterinary nurse training facility, with emergency veterinary services noted in the clinic data (no specific out-of-hours arrangements are described in the sources provided).

Recent reviews include practical details that may matter day-to-day: one owner describes wheelchair accessibility (including a slight incline from the car park and tight consult rooms that can be rearranged), while other owners raise concerns about cost transparency (one bill of £457 with “no discussion of costs throughout the visit”) and communication around diagnosis (one reviewer says they had to ring twice to speak to the vet for the diagnosis). End-of-life care is also specifically mentioned: one owner says the clinic handled their dog’s passing well, including arranging cremation and returning ashes.

Services

From the clinic website summary and the latest reviews, services and capabilities mentioned include

• •Preventive care: vaccinations; flea and worming treatments; microchipping
• •Advice and plans: insurance advice; Pet Health Club
• •Diagnostics and facilities: in-house laboratory testing; digital X-ray (radiography); ultrasound (ultrasonography)
• •Dentistry: ultrasonic dentistry
• •In-patient care: full hospitalisation facilities
• •End-of-life care: arranging cremation and return of ashes (mentioned in a review)
• •Emergency care: emergency veterinary services are listed in the clinic data (no details provided on how this operates)

Pricing

• •One reviewer reports being charged £457 for an appointment that included stool and blood samples, and says there was no discussion of costs during the visit.

People

• •Reception team: one review specifically praises an “amazing receptionist” for giving helpful advice.
• •Vets (unnamed): experiences vary. Some reviewers describe the team as “kind, helpful and empathetic,” while others describe a vet as “arrogant,” and one owner felt the consultation focused on selling an injection and probiotic food. Another reviewer says they had to call twice to get the diagnosis after test results.

Reviews

4.1 stars from 226 reviews.

• •Accessibility details: wheelchair access is described (including a slight incline from the car park); consult rooms are “a bit tight” but furniture can be moved to make space.
• •Staff interactions: some owners mention kindness and empathy; another highlights helpful receptionist advice.
• •Costs and consent/communication: one owner reports a £457 bill without costs being discussed during the visit; another felt pressured toward an injection and add-on food while still feeling unclear on what was wrong.
• •Clinical communication: one reviewer says they needed to call twice to speak to the vet to get the diagnosis from blood results.
• •Aftercare: one owner reports the clinic handled their pet’s passing well and arranged cremation and return of ashes.