Selly Oak Vets4Pets – Vets in Birmingham
Clinic Overview
- A recent 5-star review singled out Jacob on reception for being especially helpful with paperwork and medical records. - Several negative reviews criticise front-desk communication, with one describing reception interactions as unprofessional and another alleging language that felt judgemental or dismissive. - One detailed complaint about a cat vaccination visit said both the pet and owner were unfairly labelled before the cat was handled, although the vaccination was then completed.
Selly Oak Vets4Pets is a Vets4Pets practice in Birmingham offering first-opinion care for dogs, cats and rabbits. Website-listed facilities include in-house diagnostics, surgery, hospitalisation and separate cat and dog waiting and ward areas, with out-of-hours care provided by Willows Veterinary Centre and Referral Service. Recent feedback is mixed: one reviewer praised very helpful reception support, while several others raised concerns about communication, waiting times and how pets or owners were labelled during appointments.
Services
- •Routine and preventive care: microchipping, nurse clinics, weight clinic, prescriptions, health plans and bereavement support. Recent reviews also mention routine appointments such as cat vaccinations and repeat visits linked to an ongoing skin condition.
- •Diagnostics and monitoring: in-house laboratory, blood pressure monitoring, digital X-ray, dental X-ray, ultrasound and cardiology.
- •Surgery and inpatient care: soft tissue surgery, orthopaedics including cruciate surgery, anaesthesia, an operating theatre and a hospital ward.
- •Cat and dog separation measures: an isolation unit, separate cat and dog waiting areas, and separate dog and cat wards.
- •Travel paperwork: animal health certificates and pet passport services are listed.
- •Out-of-hours arrangements: emergency cover is handled by Willows Veterinary Centre and Referral Service.
Pricing
Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Recent reviews mention a care plan, but written feedback focuses much more on communication and appointment experiences than on cost.
People
- •Jacob (reception): praised for printing a cat’s consultation and immunisation records, including records forwarded from a previous vet, and for answering questions clearly.
- •Elisa: named by one reviewer in relation to a disputed cat vaccination appointment; the reviewer said Elisa declined to handle the cat after hearing it had scratched its owner while being put into the carrier.
- •Nadia: named in the same review; the reviewer said Nadia then assisted and the vaccination was completed, but also felt Nadia defended the earlier assumptions and labelled the owner as aggressive.
Reviews
Selly Oak Vets4Pets has a Google rating of 4.3 stars from 412 reviews. Recent written feedback is mixed, but the most detailed comments lean negative.
- •A recent 5-star review singled out Jacob on reception for being especially helpful with paperwork and medical records.
- •Several negative reviews criticise front-desk communication, with one describing reception interactions as unprofessional and another alleging language that felt judgemental or dismissive.
- •One detailed complaint about a cat vaccination visit said both the pet and owner were unfairly labelled before the cat was handled, although the vaccination was then completed.
- •Another reviewer described long waits and concerns about handling during repeated dog appointments, saying their pet became increasingly fearful of vet visits.
