Manor Vets

- Recent feedback is mostly very positive, with short but enthusiastic comments describing the practice as “incredible” and among the best local vets. - Owners repeatedly praise the team’s care and trustworthiness, with comments that they go above and beyond, seem to have the right answers, and are not simply focused on money. - Prompt service and clear explanations stand out, including one detailed review about support for a cat with chronic kidney disease.

Manor Vets is a Birmingham practice offering a 24-hour emergency service, exotic animal care and cat microchipping. Recent feedback is largely positive, with owners often praising clear explanations, prompt service and a caring approach, particularly for cats and long-term conditions. One recent review did report a significant booking and pricing mix-up at the Edgbaston clinic, pointing to some administrative inconsistency.

Services

•24-hour emergency care is listed among the clinic’s services.
•Exotic animal services are available.
•Cat microchipping is offered.
•Support for long-term conditions is a recurring theme in feedback, including time taken to explain chronic kidney disease and put a plan in place.
•Recent customer examples also include kitten care and a dog vaccination appointment.

Pricing

No published pricing information is currently available for this clinic, though reviews include both comments suggesting good value and one complaint about a quoted price differing from the final charge.

People

Reviews speak positively about the wider team of vets, nurses and administration staff, especially for being attentive, taking time to explain medical issues clearly and helping owners plan ongoing care.

Reviews

Google reviews show 4.5 stars from 608 reviews.

•Recent feedback is mostly very positive, with short but enthusiastic comments describing the practice as “incredible” and among the best local vets.
•Owners repeatedly praise the team’s care and trustworthiness, with comments that they go above and beyond, seem to have the right answers, and are not simply focused on money.
•Prompt service and clear explanations stand out, including one detailed review about support for a cat with chronic kidney disease.
•Cats feature regularly in the recent feedback, including positive comments about kitten care; one negative review focused on a closed branch, booking confusion and a disputed vaccination price.

Reviews for Manor Vets

Note: Showing the 10 most recent Google reviews out of 608 we track in total. Recent reviews may not be representative of overall sentiment.

sarah rodriguez

3 weeks ago

Suzy McCrea

4 weeks ago

Rafi G

1 month ago

Manor Vets i would say best vets around.

Jo Jo (JoJo)

Incredible vets

Pola

On Monday, 16 February, I booked an appointment by phone at the Edgbaston clinic. The appointment was agreed and confirmed (!) for Wednesday at 11:30. This was important because my dog urgently needed a vaccination. At the scheduled time, we arrived at the clinic, but it was closed. I called the same staff member who made the booking, and he told me that the clinic had actually been closed for a week and that it was impossible to make the appointment. This was extremely surprising, because when I called to book, he never mentioned this. Instead, he asked many questions about my name, my dog’s name, and my address, repeating them several times. However, no important clarifying questions were asked (for example, “Which clinic would you like to book?”). This is especially strange because each clinic has its own phone number, and I called the number specifically listed for Edgbaston. We then spent 15 minutes standing outside in the cold trying to resolve the situation. Eventually, a new appointment was arranged. I had to take another taxi for 30 minutes (and the same distance back). No discount was offered, only “Sorry, that’s unfortunate.” In total, I spent £50on taxi journeys. I also received a penalty at work because I was 2.5 hours late(-50£ more,so I spent 100£ just to get a vaccination that I was told would cost £80 ) Additionally, the price quoted on the phone was £40 less than what I was asked to pay at reception. Again, I was told, “Oh, maybe you asked about something else.” I paid all the money I had left after deducting my taxi expenses. I brought £80 because that was the price I was told, plus £10 for the taxi home. In the end, I was given a handwritten note saying that I still had an outstanding balance.Even after I explained the situation, I was still asked to pay the full amount. Only after I repeated several times that I had no more money and that I was very unhappy with the situation was I told that a manager would contact me.It is unclear how, with such poor organisation, the clinic considers it reasonable to request full payment in this situation. I have no complaints about the veterinarian — she was polite and professional,that’s 1 star for her Everything else was extremely disorganised. Let's see what the manager says. I'll complete the review as the situation becomes clear P.s. Well, the call was received literally an hour after the appointment . And they don’t care about the fact that it was their mistake - they oblige me to pay a full price. In total, I got vaccinated for £120 (although £80 was voiced on the phone) and I spent £100 because of their mistake as I described above. I strongly don't recommend this place. The experience of being in this place cost £220

Kay Moore

3 months ago

friendly and helpful restoring my faith about vets caring and not just after money

elle bailey

A lovely vets! Perfect for my little Kitten!

Michael Bennett

4 months ago

We have used alot of vets over our time having our pet cat. These guys always go above and beyond and always seem to have the right answers. They truly care about what's best for the pet and are very trustworthy. We havent had the same experience with other well known veterinary practices.

Maria Ion

Very good and prompt service.

Charlotte

My cat has chronic kidney disease and the staff took time to really explain this and come up with a plan. Vets, nurses and administration staff all very attentive and kind.

Manor Vets – Vets in Birmingham

Clinic Overview

Services

Pricing

People

Reviews

Contact

Special Services

Location

Animals Treated at Manor Vets

Animals We Treat

Companion Animals

Pricing at Manor Vets

No pricing information yet

Opening Hours – Manor Vets

Opening Hours

Hours

Reviews for Manor Vets

sarah rodriguez

Suzy McCrea

Rafi G

Jo Jo (JoJo)

Pola

Kay Moore

elle bailey

Michael Bennett

Maria Ion

Charlotte

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