Lydon Veterinary Centre – Vets in Birmingham
Clinic Overview
Lydon Veterinary Centre traces its roots back to 1987, when Rory Lydon (MVB, MRCVS) opened the practice (per the clinic website). Based on the information available, it offers core first-opinion veterinary care, with emergency services listed in the clinic data and a veterinary nurse training facility.
From the latest reviews, owners most often highlight practical, decision-relevant points: appointments being accommodated, a feeling that procedures/medications aren’t pushed unnecessarily, and gentle handling of cats during consultations. One detailed recent review describes a serious breakdown in customer experience around a rescued cat’s microchip/ownership process (including being refused the chance to see the cat and dissatisfaction with the response to a complaint), which conflicts with other reviews praising “great staff.”
Services
- •General consultations (implied by the website referencing consultations as part of a Pet Health Club® Plus plan).
- •Emergency veterinary services are listed in the provided clinic data (specific out-of-hours arrangements aren’t described in the available website summary).
- •Veterinary nurse training facility (listed in clinic data).
- •Microchip checking (described in a review involving a rescued cat).
- •Diagnostic scanning for pregnancy (a review describes a vet scanning a cat and confirming pregnancy).
- •Treatment described in reviews for
- •“Cat flu type” symptoms
- •Chronic diarrhoea / suspected bacterial infection
- •Neutering (a review describes booking a neuter and paying a deposit; the procedure was then stopped due to a microchip/ownership issue).
People
- •Rory Lydon (MVB, MRCVS) is named on the clinic website as the vet who opened the practice in 1987.
- •Reviews repeatedly distinguish between the vets and non-vet staff
- •Multiple comments describe vets as reassuring in stressful situations and gentle/patient with cats, including taking time to give advice.
- •One recent, detailed review reports an “uncaring/rude/unprofessional” experience with reception/other staff during a dispute about a microchipped rescued cat, and dissatisfaction with how the complaint was handled—while still stating “the vets themselves are great.”
Reviews
Google rating: 4.5 stars from 102 reviews.
- •Not feeling pressured into add-ons: one reviewer explicitly says there was “no upselling of medical procedures or medication.”
- •Appointments and support during stressful moments: reviewers mention the clinic being accommodating with appointments and reassuring in emotional situations.
- •Handling and advice during cat care: one owner describes their cat being treated with “gentleness and patience” and receiving “good advice.”
- •A notable negative experience that contradicts other “great staff” comments: a recent reviewer describes a rescued cat case where the practice re-checked a microchip on the day of a planned neuter, stopped the procedure, refused to let the finder see the cat, and (in the reviewer’s view) communicated in a way that felt accusatory; they also say their complaint was not resolved to their satisfaction.
Special Services
Animals Treated at Lydon Veterinary Centre
Animals We Treat
Companion Animals
Farm Animals
Opening Hours – Lydon Veterinary Centre
Opening Hours
Hours
Reviews for Lydon Veterinary Centre
Note: Showing the 5 most recent Google reviews out of 102 we track in total. Recent reviews may not be representative of overall sentiment.
My babies
3 weeks ago
No longer recommended due to the uncaring, rude and unprofessional staff. My original review still stands as far as the vets themselves are concerned but the rest of the staff appear friendly until you have a problem, then their treatment towards you completely changes. This is my original review..."Lydon Vets are fabulous, not the cheapest but well worth the extra. The vets are wonderful and caring and the rest of the staff are so friendly and welcoming. They really do care for animals more than money and try to keep costs down as much as they can without skimping on care. I can't recommend them enough"... Unfortunately there has been an incident that has changed my mind about the practice as a whole. A while ago we rescued a cat from our gully. She was very ill with cat flu type of symptoms and an extremely swollen abdomen. We took her to Lydon's vets to check her chip. They told us that the contract numbers were unobtainable. We paid for treatment for both the fllu and what we were told, fluids in her stomach. We took her home treated her, fed her kept her warm, started to cut out some of the mats in her fur and tlc. After she finished the treatment and the flu symptoms were okay, we took her back to the vets suspicious that she was actually pregnant. The vet scanned her and confirmed she was pregnant and didn't have fluid in her stomach. We took her home and looked after her for another 3 months approximately returning her again with chronic diarrhoea. The vets told us that she probably caught a bacterial infection from cleaning her kittens. She was treated for this and she soon became well enough to be neutered. We booked her in paid the deposit and early in the morning of the neutering we dropped her off and went home. That was the last time we saw her... After going to the vets 3 times before this and paying for the treatment she needed, looking after her and her kittens until they were all fit and well they decided to 'check the chip' again. They told me they'd found her original owners, stopped the neutering, were rude and uncaring and wouldn't let us see her. I was told to just collect her cat carrier and accept a refund for the deposit. We weren't allowed to see her. Their attitude was like they were accusing me of stealing her. I put in a complaint but they neither did anything or apologise. Now I still recommend the actual vets as they are amazing but the other staff are not the nice people they used to be and the receptionist was extremely unprofessional adding that chipped animals can not be strays again making me feel like I was being accused of theft of an animal. Turns out that the cat herself is a Maine coon, lots of money to be made??? After adding more to my review I received a letter from the practice manager. The date on the letter is 8/12/2025 before my edited review, but the post mark on the envelope is dated 17/12/2025 after my edited review, the letter was sent 1st class signed for so it came quickly. Now like I have already mentioned, the vets themselves are great, absolutely no complaints about them. It's the other staff that let the practice down. Photos of the envelope and letter to follow. The practice does not like bad reviews I will be contacting the VCMS which is a mediation association to help with complaints as we still highly rated the actual vet themselves. I am also disabled and they are our nearest vets where I am physically able to get to, they also know this. You can view the photos of the letter sent if you click on the 'my babies' round icon at the top of the review if you are interested. It actually mentions that my relationship with the vets has broken down when actually this isn't true, it's the rest of the staff and once again I'd like to reliterate I have no problems with the care given by the vets. My problem is the way we have been treated with regards to the the cat we rescued from our gully.
paula brown
a month ago
Excellent service No upselling of medical procedures or medication. Always accommodating with appointments. Very reassuring in stressful/ emotional situations.
Tina Franklin
a month ago
Truly amazing caring place and people
Shelly Taylor
a month ago
Excellent service great staff, used for 20 years or so would not go anywhere else
Helen Sotomayor
2 months ago
Treated my pet cat with gentleness and patience. Took the trouble to give good advice. Can recommend this practice.
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