Birmingham Aston PDSA Pet Hospital

Birmingham Aston PDSA Pet Hospital is part of PDSA and offers free and low-cost veterinary care (per the clinic website summary). It’s also listed as a veterinary nurse training facility (from the clinic data). Recent reviews describe both remote triage/phone appointments with medication collection and in-clinic care, including support around end-of-life decisions. While several owners describe compassionate handling and practical treatment (ear problems, long-term care for a cat), one recent review reports administrative/communication difficulties when trying to change an appointment and pay a quoted £125.

Services

• •Free and low-cost veterinary care (website summary).
• •Telephone appointment/triage mentioned by an owner for a dog with an ear problem, followed by collecting prescribed medication.
• •Ear treatment for a dog (medication provided; cone supplied to prevent further ear damage).
• •Ongoing care for a cat over ~1 year, with the owner stating treatment improved the cat’s health.
• •Euthanasia/end-of-life support, with staff giving the family time for final goodbyes (as described in a review).
• •Veterinary nurse training facility (clinic data).

Pricing

• •One reviewer mentions being asked to arrange payment of £125 (the review does not specify what the fee covered).

People

• •Jack: Mentioned as handling a phone appointment for a dog’s ear issue; the owner says he “sorted it out over the phone” and arranged medication for collection.
• •Charlotte: Described as checking an owner’s photo of a dog’s ear and confirming the medication was correct, and providing a cone.
• •Owners also describe vets being patient and compassionate during euthanasia, specifically giving the family time to say goodbye despite being busy (no individual vet named in that review).

Reviews

Google rating: 4.4 stars from 1,392 reviews.

• •Compassion during difficult visits: one owner describes staff giving them time and kindness during euthanasia for a 16-year-old cat.
• •Practical problem-solving: a dog’s ear issue was handled via phone appointment, with medication collected afterward; a cone was provided to prevent further injury.
• •Friendly/helpful interactions: brief reviews describe staff as helpful and friendly.
• •Communication/admin friction (conflicting experience): one recent 1-star review reports an appointment being booked without consultation, being directed repeatedly to email vs call, and difficulty arranging payment for a £125 charge—leading them to cancel and seek another vet.