Birmingham Aston PDSA Pet Hospital

Birmingham Aston PDSA Pet Hospital is part of PDSA and offers free and low-cost veterinary care. It is also listed as a veterinary nurse training facility. Recent feedback is mixed: many owners describe kind, practical care, including phone triage and compassionate end-of-life support, while some report frustrating communication and difficulties getting through when they felt they needed urgent help.

Services

•Free and low-cost veterinary care for eligible pet owners.
•Consultations and triage by both phone and in clinic. Recent reviews describe a telephone appointment for a dog with an ear problem, followed by collection of prescribed medication.
•General medical treatment and ongoing care, with recent examples including ear treatment for a dog and around a year of care for a cat whose owner felt its health improved.
•End-of-life support, including euthanasia, with one owner describing a patient and compassionate approach that gave the family time to say goodbye.
•Veterinary nurse training facility, according to clinic information. One recent reviewer also described the waiting area and consultation rooms as clean and spacious.

Pricing

No published pricing information is currently available for this clinic.

People

•Jack: praised for handling a phone appointment about a dog's ear issue and arranging medication for collection.
•Charlotte: named as the vet who reviewed a photo of the dog's ear, confirmed the medication was appropriate, and provided a cone.
•Reviews also mention polite reception staff and compassionate vets during a cat's final visit, though no other individuals were named.

Reviews

Google rating: 4.4 stars from 1,403 reviews.

•Several recent reviewers describe the team as polite, helpful and friendly, with one first-time visitor saying they were seen promptly and found the vet lovely.
•Owners also mention practical care, including phone-based triage for a dog’s ear problem, medication collection, and longer-term treatment for a cat over about a year.
•A particularly positive review highlights compassionate end-of-life care, saying the vets gave the family time and kindness during a difficult euthanasia appointment.
•Some recent negative reviews raise concerns about communication and access, including difficulty getting through by phone, being passed between phone and email, and dissatisfaction with how treatment options or urgent cases were handled.

Reviews for Birmingham Aston PDSA Pet Hospital

Note: Showing the 10 most recent Google reviews out of 1403 we track in total. Recent reviews may not be representative of overall sentiment.

El3x

3 weeks ago

Serious concerns! You would actually think the people who work at this charity branch are there to help pets & their owners in need in specifically a healthcare environment. They also con and force you out of charging excessively for what they call a ‘voluntary contribution’ being a charity… Instead on numerous occasions there has been shocking behaviour from the receptionists - observing and witnessing being treated according to ethnicity. Furthermore- my concerns with them keep growing, I’ve been told to PUT MY CAT TO SLEEP BASED ON ONE ‘physical examination! The vet wouldn’t even give me a chance to talk & kept trying to push me to go ‘private’ why would I be registered here in the first place if I could? They also use the last resort as the first easily said option of putting pets to sleep so easily rather then trying to save their lives even in the slightest medical issue. How is it best to ‘put them to sleep’ they should be doing their jobs by further investigating as they have the facilities to treat sick animals. How can they have their jobs in such place? it makes no sense, the way they talk to others! There are many people out there deserving of these jobs & the wrong type of people are employed who yell at others and have no form of communication skills. The charity needs a serious look into their staff members and the impact it’s causing to pets & their owners as soon as possible. Everyone who’s experienced neglect from this place should formally raise their complaints further.

Christopher Hornby

Staff so polite and curteous

d van

4 weeks ago

Although generally a good service God forbid if you have an emergency with your pet. No one answers the phone line and if you email them they just respond by telling you to continue to get back on phone. I waited for over an hour on their phone line before I gave up and had to get my pet to a private vet instead. This is a massive problem with pdsa Update: it is disheartening to know that they are fast to suggest to you to put your pet down when they failed to pinpoint the problem. Also was told they could not do ultrasound to further investigate my pets problem. I have huge concerns about the ethical nature of these vets. Furthermore I've yet to see a male vet here. Why does this gender bias exist?

Farhat Khan

Used PDSA for the first time and I was very impressed. Nice clean and spacious waiting area and consultation rooms. Was seen promptly and the vet was lovely

Mike Taylor

1 month ago

King of Ink Land

3 months ago

They booked me an appointment without speaking to me so nit convenient date. I need to change It so called up was told to send them an e-mail I did that they gave me another date and asked me to call to pay so tried calling and it advised me to e-mail to arrange for the payment £125 the response was we are busy at the moment can you call to make payment. They clearly do not give care and I've requested it all be cancelled amd going to a private vet now because they are a waste of time

Markos Alexander-Payne

Hannah Flower

Nothing but praise for this veterinary and the staff that work here. For around a year I would say they have treated my cat Bonnie. They have give her everything she needed to make her health improve. But unfortunately Wednesday me and my mother decided it was her time to go to sleep after 16 years of living a fulfilled life. The vets who was with us that day give us all the time we needed and let us say our final goodbyes. They were compassionate and kind not only to Bonnie but to me and my mother. I will forever be grateful to the every one we encountered that day. They made a very hard day a lot better despite them being busy. Thank you so much 💕

Carol Capnerhurst

Always helpful and friendly.Would recommend.

Hayley joesbury

4 months ago

I am very impressed I had a phone appointment for my dog Milo this morning as he had a bad ear . Jack sorted it out over the phone he was lovely . And told me to go pick up his medication I then got to the pdsa itself and was greeted by a lovely reception women I asked to show another pic of my dogs ear and vet Charlotte had a look and told me all the medicine was correct for him as I worry . She was lovely also gave me a cone for his head so he’s ear wouldn’t get harmed anymore . I’m really impressed and could not thank them enough ! Thank you x